This Privacy Policy explains what information TriWebix LLC ("TriWebix", "we", "us") collects when you use FieldCommandCenter, FieldScouter, and any related websites or services (collectively, the "Services"), how we use that information, who we share it with, and the choices you have. By using the Services you agree to this policy.
The short version. Your farm data is yours. We never sell it. We never use your field boundaries, agronomy records, scout photos, or GPS coordinates to train AI models, share with agrochemical or seed companies, or for any advertising or marketing purpose. We use a small number of well-known vendors (Stripe, Twilio, Resend, OpenAI, Plant.id, Sentinel Hub) only to deliver the features you signed up for.
1. Information We Collect
Account and Farm Information
When you create an account we collect your name, email address, password (stored only as a bcrypt hash), and the farm name, mailing address, and GPS coordinates you provide. If you invite a team member by SMS or email we collect their name, phone number, and email address so we can send the invitation.
Field and Agronomic Data
We store the field boundaries, acreage, crop types, planting dates, seed varieties, spray log records (products, rates, dates, equipment), agronomy notes, growing-degree-day targets, yield estimates, irrigation events, and any other data you enter into the Services. This data belongs to you and is never used for any purpose beyond delivering the Services to you.
Scout Reports, Photos, and Audio
When you submit a scout report through FieldScouter, we collect the text, pest or disease identification results, GPS coordinates of the observation, any photos you capture or attach, and any audio recordings you choose to include. Photos and images are transmitted to third-party AI services (see Section 4) for analysis and then stored on our servers. Audio recordings are stored solely for your reference within your scout history.
Payment Information
Subscription payments are processed by Stripe. We do not store your credit card number, CVV, or full card details on our servers. We store a Stripe customer ID and subscription status in order to manage your account. Stripe's privacy policy governs how Stripe handles your payment information.
Weather, Imagery & Sensor Data
We retrieve weather forecasts and historical weather information from third-party weather providers using your farm's GPS coordinates. We do not sell this data, and we do not share your farm coordinates with weather providers beyond what is required to return a forecast for your location. Satellite imagery (NDVI and base layers) is retrieved from Sentinel Hub / Copernicus using your field boundaries. Soil-moisture probe readings are retrieved from Sentek IrriMAX Cloud using credentials you provide.
Mobile Device Data & Push Tokens
If you install FieldScouter we collect the device push notification token your device provides so that we can send you the alerts you have opted in to. Push tokens are stored against your account and can be revoked at any time by signing out or revoking the app's permissions.
SMS & Phone Numbers
If you choose to receive text-message alerts (Crop Radar alerts, team invitations, spray-window reminders, etc.), we collect your mobile phone number and the consent record showing when and how you opted in. Messages are delivered through Twilio. See our SMS & Messaging Terms for full details, opt-out instructions, and message-frequency information.
Server Logs
We automatically collect standard server logs including your IP address, browser or device type, operating system, pages and features visited, and timestamps. This data is used for security monitoring and service improvements and is not linked to advertising profiles.
2. How We Use Your Information
- Provide, maintain, and improve the Services
- Process AI-powered pest, disease, and crop identification requests
- Retrieve weather data and calculate growing-degree days for your farm location
- Send transactional emails (account confirmation, password reset, billing receipts) and the alerts you have opted in to
- Respond to support requests
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not use your farm data, field boundaries, agronomic records, scout photos, or GPS coordinates to train AI models, sell to agrochemical or seed companies, or for any advertising or marketing purpose whatsoever.
3. How We Share Your Information
We share information only in the following limited circumstances:
- Within your farm team — other members of your farm see field, spray, scout, and irrigation data per the role you assigned them (owner, manager, viewer, worker).
- Service providers — the vendors listed in Section 4, only to the extent needed to deliver the Services.
- Legal compliance — when required by law, subpoena, or to protect the rights, safety, or property of TriWebix or others.
- Business transfer — in the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Services before your data is transferred and becomes subject to a different privacy policy.
We do not sell your personal information to any third party.
4. Third-Party Service Providers
The following third-party services receive data from us in order to deliver the Services. Each is bound by its own privacy policy.
| Provider | Purpose | Data shared |
|---|---|---|
| Stripe | Subscription billing & payment processing | Name, email, billing information |
| Twilio | SMS delivery (alerts, invites, reminders) | Phone number, message content |
| Resend | Transactional email delivery | Name, email address, email content |
| OpenAI | Harvest AI agronomist responses | Text of your agronomic queries and the field context required to answer |
| Plant.id / Kindwise | Crop disease & insect identification | Scout report photos |
| Sentinel Hub / Copernicus | Satellite imagery & NDVI | Field boundary polygons |
| Tomorrow.io | Weather forecasts & historical data | Farm GPS coordinates |
| Sentek IrriMAX Cloud | Soil-moisture probe readings | Credentials you provide for your IrriMAX account |
| John Deere Operations Center | Equipment imports (only if you connect it) | OAuth tokens you authorize |
| Expo Push Notification Service | Mobile push notification delivery | Device push token, notification content |
| Cloud hosting & infrastructure | All data processed by our servers | All data above, encrypted in transit and at rest |
5. Legal Basis for Processing (EEA / UK Users)
Where applicable under the GDPR or UK GDPR, we process your personal data under the following legal bases: performance of the contract (providing the Services you signed up for), legitimate interests (security, fraud prevention, service improvement), legal obligation, and consent (where you have opted in to optional communications such as marketing emails or push notifications).
6. Data Retention
We retain your account and farm data for as long as your account is active. If you cancel your subscription and close your account, we will delete your personal data, farm records, scout reports, photos, audio recordings, and push tokens within 90 days, except where we are required to retain certain records for legal or accounting purposes (e.g., billing records may be retained for up to 7 years). You may request deletion at any time by contacting us at info@triwebix.com.
7. Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS/TLS for all data in transit), hashed passwords (bcrypt), and role-based access controls that limit who on our team can access production data. Scout photos and files are stored with access controls that prevent public access without authentication. No system is perfectly secure; if you believe your account has been compromised, please contact us immediately at info@triwebix.com.
8. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate information.
- Deletion — ask us to delete your personal data, subject to legal retention obligations.
- Portability — receive your farm data in a portable format.
- Withdraw consent — opt out of any optional communications at any time.
- Object — object to processing based on legitimate interests.
If you are a California resident, you have the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights. To submit a request, contact us at info@triwebix.com.
To exercise any of the above rights, email us at info@triwebix.com. We will respond within 30 days.
9. Children's Privacy
The Services are not directed to children under 13 (or under 16 where required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Do Not Track
We do not respond to "Do Not Track" browser signals at this time. We do not engage in cross-site tracking and we do not share your data with advertising networks.
11. International Data Transfers
Our servers and most of our service providers are located in the United States. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States, which may have data-protection laws different from those of your country.
12. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email or by displaying a notice in the application at least 14 days before the change takes effect. Continued use of the Services after that date constitutes acceptance of the updated policy. The current effective date is always shown at the top of this page.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
TriWebix LLC
Email: info@triwebix.com